Location: Baltimore, Maryland Area - onsite across 4–6 hospital campuses
(regional travel required)
Reports to: Chief Strategy Officer / Chief Executive Officer
Type: Full-time

Role Overview

SilverStay is hiring a senior Account Executive to own and grow strategic hospital partnerships. This is a highly embedded, high-impact role for a former Director of Case Management, Care Management, or Patient Flow leader who also has strong commercial instincts.

This person will be onsite in hospitals every day—assisting with onboarding, managing operational and staffing challenges, building trust with clinical and executive leadership, and expanding pilots into long-term contracts. Success in this role requires a deep understanding of hospital operations and the discipline and follow-through of a top-tier sales professional.

You will manage 4–6 hospital sites and serve as SilverStay’s senior representative within each facility.

Core Responsibilities

1. Hospital Onboarding & Embedded Leadership

• Lead end-to-end onboarding of SilverStay with new hospital partners.
• Understand hospital workflows, staffing constraints, and operational pain points.
• Partner closely with case management, nursing leadership, utilization management, and other decision makers.
• Ensure SilverStay is operationally integrated, trusted, and delivering value from day one.

2. Operational Ownership & Problem Solving

• Identify and proactively resolve staffing, throughput, discharge, and workflow challenges.
• Translate hospital needs into actionable plans for SilverStay’s clinical, ops, and product teams.
• Track KPIs tied to LOS, throughput, staff relief, and patient outcomes.

3. Executive Relationship Management

• Build strong, trusted relationships with:
  • Directors & VPs of Case Management
  • Nursing leadership
  • CMOs, COOs, and hospital presidents
• Lead regular executive check-ins to review wins, issues, ROI, and expansion opportunities.
• Communicate clearly and credibly with senior leadership using data, outcomes, and narrative.

4. Strategic Expansion & Revenue Growth

• Own the full lifecycle from pitch, pilot, contract, and expansion.
• Identify opportunities to:
  • Expand scope of services
  • Add new use cases
  • Extend contracts across connected hospitals within the system
• Partner with leadership to structure and close expanded agreements.

5. Sales Discipline & Follow-Through

• Maintain thoughtful follow-up on commitments, action items, and next steps.
• Track account activity and opportunities with precision.
• Prepare executive-level summaries, proposals, and expansion narratives.
• Operate with urgency, accountability, and attention to detail.

Your Background & Experience

Required

• Significant Healthcare Experience within an acute-care hospital or health system.
  • Ideally, titles related to: Director/Manager of Case Management, Care Management, Patient Flow, or Utilization
• Understanding of hospital operations, discharge planning, LOS drivers, and staffing constraints.
• Proven ability to work credibly with executive leadership.
• Willingness to be onsite daily and manage multiple hospital locations.

Strongly Preferred

• Demonstrated commercial or sales experience (formal or informal).
• Experience expanding pilots or programs into system-wide initiatives.
• Comfort owning revenue growth and contract expansion.

Compensation & Benefits:

• Salary Range: $125,000-$150,000 base salary
  • Total Earning Potential: Up to $300,000/year based on individual and company performance goals
• Health & Wellness: Comprehensive medical, dental, and vision coverage - including spouse and family.
• Retirement Planning: 401(k) with employer contribution.
• Paid Time Off: Generous PTO plus holidays.
• Flexible schedule with autonomy to structure your time around outcomes, not shifts.
• Professional Development: Ongoing training, mentorship, and opportunities to grow into leadership as SilverStay expands.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work! Learn more about SilverStay here.

SilverStay is a 2024 Baltimore Business Journal Best Places to Work! Learn more about SilverStay here.